Frequently Asked Questions

🎄 The Calendar

What comes in one calendar?

One MerryHaus advent calendar with 24 numbered doors and a mini squishy dumpling behind each one, plus a free jumbo Santa squishy with your order. Holiday designs vary a little from box to box, so two calendars won't be identical.

What age is it for?

Recommended for ages 5 and up. The mini squishies are small, so keep them away from toddlers and anyone who still puts things in their mouth.

Are they actually squishy?

Yes. They're soft mochi-style squishies: squeeze one flat and it rises back to shape. Each is about an inch and a half across.

When should we start opening it?

Door 1 is for December 1st and door 24 is Christmas Eve. If it arrives late, they can simply catch up on the doors they missed.

Does it arrive ready to gift?

Yes. All 24 surprises are already inside, so there's nothing to fill or assemble.

📦 Orders & Shipping

How long does shipping take?

Please allow about a week for processing. Shipping is free within the United States. Buying it for December 1st? Order early, or choose Expedited Shipping at checkout.

How do I track my order?

You'll get a tracking number by email once your order ships. You can also use our Track Your Order page.

Can I change or cancel my order?

Email merryhaussupport@gmail.com as soon as possible. We can change or cancel an order before it ships.

🔁 Returns & Refunds

What if it arrives damaged or something is missing?

Email merryhaussupport@gmail.com with your order number and a photo and we'll make it right.

What if we don't love it?

Every order is covered by our 30-Day Money-Back Guarantee. Message us within 30 days of delivery and we'll walk you through a return and a full refund. See the Return Policy.

💳 Payments

What payment methods do you accept?

All major payment methods through Shopify's secure checkout.